The Whole Picture

The Key Aspects of a Successful Relationship

Aareon places equal emphasis on five essential aspects of what we see as our distinct approach to maintaining a beneficial customer relationship:

Consulting

Aareon believes that the implementation process builds the foundation on which our future relationship with the customer is determined.

As such we take great care to ensure that our implementation strategy works for both our customers and Aareon. Aareon has a team of staff who, as well as understanding the current issues in Social Housing, have the experience of implementing Aareon products at over 100 sites in the UK alone.

As the only UK organisation concentrating on providing IT to the social housing market, we focus on delivering an implementation which meets the requirements of our customers by undertaking a needs analysis determining the level of activity required, combining input from both Aareon and the customer.

Software

Aareon operates a policy of regular product enhancement with the single objective; to enable our customers to benefit from new techniques and technologies as and when they become available.

This is achieved via a software maintenance service wherein new versions of Aareon’s developed software products are issued to our customers on a regular basis. In order to underpin this service there is a continuous programme of research into all aspects of computing technology.

The results of this research are combined with additional software product functionality and features, thereby ensuring that our software products remain at the forefront of technology and continue to meet the ever changing needs of our users.

Services

One of the most pivotal roles within Aareon is that of the Account Manager. Through Account Management, we are able to have constant contact with our customers and work alongside them to make sure we are moving forward together.

"Our Account Manager provides the vital link between our organisation and Aareon. We are always kept fully informed of developments, interfaces and new initiatives that Aareon have planned at any time. This helps our organisation co-ordinate our IT strategy and resources accordingly and if there are any issues that arise then our first contact would be with our Account Manager".

Training

We believe that an ongoing commitment to getting training right is vital - if your staff are not trained in using the software to its' best advantage, then your investment is not being realised.

Aareon offers a wide variety of customer training and seminars, aimed at enabling them to implement Aareon software as effectively as possible. The Aareon advisors support the customers in drawing up relevant training plans.

In addition to documentation, we also offer training services and ongoing refresher sessions to help you harness new functionality.

Support

Customers rate support high among their list of priorities from a software supplier. Communication is important to ensure our customers are obtaining the maximum advantage from our products.

Our customers benefit from a high standard of support back up, and Aareon has among the best support statistics in the industry.

Our team of staff are able to draw on their experiences from dealing with customers, potential customers and consultants to ensure that Aareon has a rounded view of how our Support services can continue to benefit our customers.