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digital world

About Us

Our Vision

The digitalisation of almost all areas of our lives has changed the expectations of your customers.

Many of your customers don’t just appreciate the availability of digital offerings; they simply take them for granted. New technologies are influencing how we will live in future: Homes, buildings and even whole cities will become smarter thanks to cutting-edge information and sensor technology.

Aareon offers a comprehensive solution portfolio for the social housing sector that connects your customers, your supplier, your employees and your buildings. Adding value by lowering costs, improving efficiencies and improving your customer satisfaction. 

We are by your side as a partner who understands the challenges you face and works with you to create the solutions that best meets your requirements.


Needs of your stakeholders

aareon-smart-world-graphic-2020

Aareon Smart World solutions have the greatest effect when they are used in combination. The seamless integration of the digitally supported processes provides for optimised cooperation and good relations between landlords, tenants and suppliers.


Delivering an end-to-end service experience

The most important relationship in the housing industry is that between landlord and tenant. If you want to win and retain customers, you need to show consideration for this relationship more than ever and offer tangible and sustainable services.

With the digital solutions offered by Aareon Smart World, housing companies can digitalise their customer relationships and become more service-oriented. From the online tenant portal to the smartphone app and call centre operations, all the different solutions interlock seamlessly. Together they contribute to offering the customer a positive experience throughout.

Aareon Smart World’s networked applications gives housing providers greater process efficiency and thus reduces the workload of their employees. Tenant feedback and the evaluation of digital data additionally gives them the opportunity to focus more closely on customer needs and continuously improve their customer relationship management.


Efficient collaboration with service partners

The success of a housing provider is directly dependent on straightforward collaboration with tradespeople, utilities and other service providers.

Improved and digitally supported service processes benefits all parties equally and thus increases both satisfaction and efficiency.

With the help of the digital solutions from the Aareon Smart World portfolio, housing providers are able to coordinate the work of tradespeople efficiently and provide them, via mobile devices, with all the information they need to do their jobs.

Avoiding unnecessary trips, postponed appointments and lengthy paperwork. Thanks to online portals and digital invoicing services, service-partner orders and invoices can be organised in a quick, transparent and paperless manner.


Employees mobilised

Employees can benefit from digital mobile devices - both for their work on location and in the office. Employees on site at a property can access all the relevant information via a tablet or smartphone and thus familiarise themselves quickly with the current situation there: What assets does the property have? In what condition is the property? When is the next maintenance work due? If they are approached by a customer, they can provide information immediately.

If repairs are necessary or a new piece of equipment has been installed in an apartment, they are able to update the inventory data on their mobile device and make the information available to their colleagues at the office in real time.

Aareon Smart World: Get Connected

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Aareon Product Suite

I would like some more information

If you would like one of our Consultants to contact you to discuss the complete Aareon Product Suite and to look at how Aareon can work with you please complete and submit the form below

 
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