02.08.2018

Your Employees
save time and increase productivity.
Your Employees
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Expert industry knowledge working with you to re-define and optimise your processes
Partnership approach to de-risk implementation and deliver rapid operational value
Agile workshops allow iterative and dynamic customer-led development
We understand the challenges you face as a housing provider, and work alongside our customers to help improve your business functions in Aareon's Customer Engagement Programme.
Increase your customer engagement by empowering tenants to self-serve 24/7 via their preferred channel. Re-imagine tenant engagement to support ‘digital communities’ which significantly improves their satisfaction whilst simultaneously reducing call wait times automating processes. Aareon provide Community and Tenant ‘Whole Life Cycle’ Solutions.
Optimise processes and efficiency to improve multi-discipline delivery, by providing support to your employee’s day to day tasks - mobilising them out in the field. Enable realignment of resources to support your more vulnerable tenants
Improve your supplier relationships by streamlining their access to your data, improving contractor interaction within your organisation and reduce time wasted on admin burdens.
Aareon’s vision for shaping the future Product Roadmap is consistently in the forefront of development of the Aareon product suite. Making sure your Housing Management System and Digital Solutions are future proof, that they meet your requirements and to aid digital transformation in your business. We deliver innovation with our digital eco-system and open platform technology, along with strategic guidance to drive the ‘Digital Ready’ agenda.
Find out below how we can further help you on your digital journey.
19.05.2021
See how Wiltshire Council introduces self service capability for their tenants with Aareon 360 Customer Portal
Wiltshire Council improves services with 360 Customer Portal
03.12.2020
How did Hafod re-imagine transformation to deliver better value for tenants?
Re-imagining transformation adding value for Hafod customers
09.10.2020
Aareon have partnered with CIH and ITN Productions to take part in this year's programme 'The Future of Housing'.
Aareon in 'Future of Housing' programme
10.12.2019
See how Bernicia have improved efficiencies using Aareon 360 Contractor Portal
Bernicia improve efficiencies with 360 Contractor Portal
05.11.2019
See our film with CBH all about their implementation project and collaboration
Cheltenham Borough Homes: Digital Transformation project
06.08.2019
Curo favours tenant's digital preferences
MyCuro Portal empowers customers to access digital services
26.06.2019
Programme 'Close to Home: Housing & Communities' in partnership with ITN Productions and CIH
Aareon UK in 'Close to Home: Housing & Communities'
16.01.2019
Self-Service Customer App Supports A New Customer Charter And Drives Operational Efficiency Gains
Hafod’s Self-Service Customer App Supports Customer Charter
20.11.2018
A group the size and scale of Torus needs to be underpinned by modern, effective and integrated technology.
60% Savings for Torus using QL Asset Management
16.07.2018
Saving time and money, promoting a clear and efficient repairs and maintenance service.
Grampian Save £'s using Contractor Portal
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Your current privacy settings prevent YouTube videos from being displayed.
Orignally formed in June 1999 at the Chartered Institute of Housing's annual conference in Harrogate. All Aareon’s then current customers attended this inaugural meeting. Since this time the user group has continued to grow and has enjoyed a continuous near 100% membership from all Aareon customers.
On 7th September 2009 the Aareon User Group Ltd was formed to replace the existing QL User Group. One of the major benefits of becoming a Ltd Company to the members is that as a company, the Aareon User Group Ltd has been able to take over the Escrow agreements from individual sites and take out a single agreement to cover the entire membership, which will be covered by the membership fees therefore saving each user organisation hundreds of pounds a year.
Benefits of the National User Group
Sub Groups
A number of regional sub-User Groups have also been created to promote discussion and feedback of region specific issues and ensure that all organisations regardless of size and/or geographical location have the opportunity of contributing to the ongoing development of the Aareon products.
Regional User Groups currently include Scotland, Northern England and London/South East. Special Interest Groups (SIGs) includes; Repairs, Technical, Digital, Housing & Finance.
Virtual User Group
The User Group Ltd also has its own online forum which has been developed for exchange of information. The e-group provides a useful forum enabling members to post queries and questions where other Aareon users and Aareon staff are able to respond, and to share best practices relating to usage of both Aareon QL and Aareon Digital Solutions as well as other products and services.
The forum also provides a file storage area where minutes of user group meetings, copies of presentations, customer newsletters etc are stored for download by members.
for more information about the Aareon National User Group please speak to your Aareon Account Manager
We look forward to talking to you.
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02476 323 723
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4 Articles found. Show 1 to 4
02.08.2018
save time and increase productivity.
Your Employees
17.07.2018
How do you improve your supplier relationships?
Your Suppliers
17.07.2018
How do you empower your customers?
Your Customers
17.07.2018