We understand the challenges you face as a housing provider, and work alongside our customers to help improve your business functions in Aareon's Customer Engagement Programme.

Your Customers

Increase your customer engagement by empowering tenants to self-serve 24/7 via their preferred channel. Re-imagine tenant engagement to support ‘digital communities’ which significantly improves their satisfaction whilst simultaneously reducing call wait times automating processes. Aareon provide Community and Tenant ‘Whole Life Cycle’ Solutions.

Your Employees

Optimise processes and efficiency to improve multi-discipline delivery, by providing support to your employee’s day to day tasks - mobilising them out in the field. Enable realignment of resources to support your more vulnerable tenants

Your Suppliers

Improve your supplier relationships by streamlining their access to your data, improving contractor interaction within your organisation and reduce time wasted on admin burdens.

Aareon's Vision

Aareon’s vision for shaping the future Product Roadmap is consistently in the forefront of development of the Aareon product suite. Making sure your Housing Management System and Digital Solutions are future proof, that they meet your requirements and to aid digital transformation in your business. We deliver innovation with our digital eco-system and open platform technology, along with strategic guidance to drive the ‘Digital Ready’ agenda.

Find out below how we can further help you on your digital journey.

See ForViva's 'MyAccount+' App and Equity's digital transformation plans in "Close to Home: Housing & Communities"

See how residents are empowered at Curo using 'MyCuro', Aareon's 360 Customer Portal to be able to manage their tenancy

The Aareon National User Group

Orignally formed in June 1999 at the Chartered Institute of Housing's annual conference in Harrogate.  All Aareon’s then current customers attended this inaugural meeting. Since this time the user group has continued to grow and has enjoyed a continuous near 100% membership from all Aareon customers.

On 7th September 2009 the Aareon User Group Ltd was formed to replace the existing QL User Group. One of the major benefits of becoming a Ltd Company to the members is that as a company, the Aareon User Group Ltd has been able to take over the Escrow agreements from individual sites and take out a single agreement to cover the entire membership, which will be covered by the membership fees therefore saving each user organisation hundreds of pounds a year.

Benefits of the National User Group

• Ensures that all Aareon Products are kept up to date and abreast of users’ needs
• Exchange of information to enable users to benefit from and build on the experience of others.
• Influences Aareon’s future product strategy.
• Advance information on Aareon’s future products, skills and services

Sub Groups

A number of regional sub-User Groups have also been created to promote discussion and feedback of region specific issues and ensure that all organisations regardless of size and/or geographical location have the opportunity of contributing to the ongoing development of the Aareon products.

Regional User Groups currently include Scotland, Northern England and London/South East. Special Interest Groups (SIGs) includes; Repairs, Technical, Digital, Housing & Finance.

Virtual User Group

The User Group Ltd also has its own online forum which has been developed for exchange of information. The e-group provides a useful forum enabling members to post queries and questions where other Aareon users and Aareon staff are able to respond, and to share best practices relating to usage of both Aareon QL and Aareon Digital Solutions as well as other products and services.

The forum also provides a file storage area where minutes of user group meetings, copies of presentations, customer newsletters etc are stored for download by members.

for more information about the Aareon National User Group please speak to your Aareon Account Manager