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Your Customers

About You

Your Customers

The most important relationship in social housing is that between the housing provider and the customer. If you want to win and retain customers, you need to be putting customers first more than ever, offering tangible and sustainable services.

Modern CRM solutions support customers in all phases, from searching for a place to live and moving in, through to service enquiries and changes of residence. Your customers not only want to enjoy carefree living, but also expect ease of handling their tenancy in all ways related to their account – whether it is billing of service charges or applications to keep pets on the premises.

With Digital Solutions by Aareon, housing providers can digitise their customer relationships and become more service-oriented. From the online 360 Customer Portal to the 1st Touch Self-Service App, all the different solutions interlock seamlessly, whatever your housing management solution. Together, our digital solutions contribute to offering the customer a positive experience.

Housing providers are able to improve process efficiency by reducing call centre calls therefore achieving higher customer satisfaction results and saving costs. The evaluation of digital data additionally gives you the opportunity to focus more closely on customer needs and continuously improve customer relationship management.

Benefits of Customer Self-Service

1st Touch Self-Service App

Read more about our Self-Service App

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360 Customer Portal

Read more about our Customer Portal

Find out More

See ForViva's 'MyAccount+' App and Equity's digital transformation plans in "Close to Home: Housing & Communities"

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Aareon Product Suite

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