Your Suppliers

One of the successes of housing associations is directly dependent on trouble-free collaboration with tradespeople, utilities and other service providers. Just like with customer relationships, housing providers should therefore take a considered approach to partner management.

To do so, they also have to create interfaces to tenants, owners and employees of the housing association as those are the people who are directly affected by the execution of work orders. The digitally supported service process Aareon offers therefore benefits all parties equally and thus increases both customer and employee satisfaction and efficiency.

With the help of the digital solutions 360 Contractor Portal, housing providers are able to co-ordinate the work of tradespeople efficiently and provide them, via mobile devices, with all the information they need to do their jobs. This avoids unnecessary trips, postponed appointments and time-wasting paperwork.

Thanks to online portals and digital invoicing services, service-partner orders and invoices can be organised in a quick, transparent and paper-less manner. In this context, housing associations benefit above all from standardised processes: Invoices, for example, no longer arrive at the company on paper, but rather digitally in a standard format. The readable data can be taken over automatically by Aareon’s housing management systems and be further processed there.

The lack of barriers between services thus provides for greater transparency of all relevant data.