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digital housing

News

Aareon 360 Customer Portal Transforms Tenants Lives

Aareon UK has announced the latest release of its Aareon 360 platform, the evolution of its widely acclaimed self-service solution. The 360 Customer Portal platform will give tenants access to their housing providers service 24/7.

From a Housing organisation customer’s  perspective, the Aareon 360 Customer Portal enables full online self-service access to a wide range of information, enabling them to transact seamlessly with their provider 24 hours a day, 7 days a week, using their own device. Aareon UK has invested heavily in delivering a slick consumer feel interface to make the system extremely friendly to use.

Using the system’s online hub, customers can now check tenancy information, review financial balances, raise repair booking appointments and report anti-social behaviour issues.  Aareon 360 Customer Portal also includes a payment plan component, enabling customers to set up a payment agreement and pay any arrears in a planned way. Functionality such as specifying an amount per week (or other periods eg. fortnightly or monthly) or an amount to be paid off on a previously agreed date provides the greatest possible flexibility. The Aareon 360 Customer Portal also incorporates a very popular income and expenditure budgeting facility.  With a set of configurable questions, this can be used to help customers to calculate their current financial status, submitting it directly into their housing management system (if desired).  Users can then save progress, generate documents and request follow up visits as required.

Aareon 360 Customer Portal also supports the use of community based social media activities. By supporting targeted marketing programmes, 360 can drive the use of online services, disseminate landlord news bulletins and broadcast community messages.

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