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Cheltenham Borough Homes: one integrated system

In April 2017, Cheltenham Borough Homes (CBH) began the procurement process to look for a replacement system to consolidate its current core housing management and asset management systems into one integrated housing and asset management system.

About CBH

CBH is a top performing Arm’s Length Management Organisation (ALMO) responsible for the management and maintenance of Cheltenham Borough Council’s (CBC) housing stock providing extensive services for customers within the 5,092 homes it manages; 4,106 general needs, 517 sheltered and 469 leasehold properties in addition to 100 of its own stock.

CBH has developed a Service Improvement Programme (SIP) that focuses on its core service functions comprising Property (property repairs, maintenance, improvements and portfolio development), People (landlord activities such as rent collection & lettings, benefit and money advice, tenancy and leasehold management, elderly people, vulnerable people, housing application management) and Communities (estates and neighbourhood management, community regeneration and employment schemes). The scope of this Programme is to further develop and enhance the processes, applications and supporting technologies that enable the organisation to efficiently and cost effectively deliver these services into the future.

As the company has developed, the core business processes and the supporting IT systems have evolved over that time with little control over the impacts on other processes and systems.

CBH wanted a tried and tested, fully integrated solution that would help to enhance their business capability with additional functions and features for both staff and customers, including:

After a thorough evaluation of the systems available to them in the UK market, CBH chose Aareon as the preferred supplier of its new Housing Management software solution.

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