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MyCuro Portal empowers customers to access digital services

In March 2019, housing association Curo launched their Customer Portal ‘MyCuro’, providing accessible account services digitally at a time and a place of their customers’ convenience. Since the launch, Curo have already seen registrations of 2,300 sign ups.

Long-standing software partnership

A long-standing partner of Aareon UK, Curo has more than 25,000 customers and manage over 13,000 homes in Bath and the West of England. Since acquiring the Aareon QL Housing Management system in 2011, Curo have gone on to implement Aareon Digital Solutions such as the 1st Touch Self-Service App and now 360 Customer Portal. This aligns with Curo’s strategic objective of delivering renowned customer service, with cost-effective interactive digital channels becoming the preferred way for the majority of its customers to access its services.

"360 Customer Portal offered functionality we were looking for"

Tom Battersby, Director of ICT at Curo shares his comments around Aareon’s 360 Customer Portal; “We have a good relationship with Aareon as the supplier of our social housing management software. We installed the 1st Touch Self-Service App in July 2016 for iOS and Android with no issues. The 360 Customer Portal offered us the additional functionality we were looking for with guaranteed information to our back-office systems."

Tenant's digital preference

“Over 90% of our residents surveyed prefer to communicate digitally. With the help of the Portal, it is easier and faster for them to reach out to us and to access information where and when it suits them without any wait times.”

Investment in front-line services

“By reducing the cost of serving customer transactions, we have more money to invest in our existing homes and services. 61% of inbound calls to our contact centre relate to repairs or rent account, this takes roughly 16,000 hours of staff time. Moving more of customer communication though the Portal ensures things like account balances and key documents are available 24/7, giving customers peace of mind and access to their information whenever they choose.”

About Aareon UK

Aareon UK are the leading supplier of Housing Management Software and Digital Solutions in the UK social housing sector. With many years of industry specific knowledge, their position as a profitable, growing and innovative organisation enables them to set the standard for business processes in the housing sector both today and into the future.

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