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QL Contact Management (CRM)

With rental income reducing the pressure to deliver efficiencies in all areas has never been greater

and the cost of dealing with queries from tenants and other stakeholders is so high, this is a natural area to target for cost savings and at the same time organisations are also being asked to improve customer service standards.

Aareon QL CRM captures all contacts, be it in-coming or outgoing, in person or via digital channels and it displays it all in a single 360° view of the client.  Regardless of whether a contact has been made via a staff member, or the transaction has been conducted solely through digital channels, such as the Aareon 360 Customer Portal, email, SMS or social media, intelligent workflows are able to automatically route the enquiry through the various stages of your processes, recording time taken, person responsible and due date at every step.

Whilst in an ideal world, all customers would shift to contacting you solely through digital channels, we recognise that phone contact will remain an important part of service delivery for some time.  It is therefore vital that costs are reduced in this area.  The best way to do this is to make staff more productive by increasing number of calls they can deal with.

Aareon QL CRM enables this by providing the information your staff need to deal with calls regarding rents, income recover, repairs, planned maintenance, waiting lists, tenancy & estate management and complaints and compliments on a single screen.

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