Your Customers

The most important relationship in the social housing industry is that between the landlord and the customer. If you want to win and retain customers, you need to show consideration for this relationship more than ever and offer tangibly sustainable services. Modern customer relationship management accompanies customers in all phases from searching for a place to live and moving in through to service enquiries and changes of residence. Tenants not only want to enjoy a carefree living situation, but also expect ease of handling in all necessities related to their account matters – whether it is billing of service charges or applications to keep pets on the premises.

With Aareon's Digital Solutions, housing providers can digitise their customer relationships and become more service-oriented. From the online 360 Customer Portal to the Self-Service App, all the different solutions interlock seamlessly. Together they contribute to offering the customer a positive experience. Providing housing providers with greater process efficiency and reducing the workload of their employees, the customer satisfaction and evaluation of digital data additionally give you the opportunity to focus more closely on customer needs and continuously improve customer relationship management.

See ForViva's 'MyAccount+' App and Equity's digital transformation plans in "Close to Home: Housing & Communities"

See how residents are empowered at Curo using 'MyCuro', Aareon's 360 Customer Portal to be able to manage their tenancy