Solutions > Digital > Customer Solutions
1st Touch Self-Service App for Housing
It is much cheaper for you to get tenants to interact through digital channels rather than calling into the office.
To encourage channel shift toward digital, you need easy to use, confidence inspiring applications for your customers, backed up by seamless integration and automation with your core systems.
The 1st Touch Self-Service App provides your customers with the ability to access your services online on their mobile phone, at a time and place and suits them, reducing contact with your call centres; saving you money and freeing up your resources to work with the customers that really need them.
The solution is configured with the 1st Touch forms you require, and using your own branding, helps to ensure your strong corporate identity continues through your online service offerings.
One of the key benefits is that the app not only integrates fully with the rest of the Aareon Product Suite but can also be used with any of the housing management solutions on the market, meaning no re-keying or manual intervention is required of your staff.
Your customers are kept fully up to date of actions that have taken place as a result of their online enquiries through automated emails or texts, thus giving them confidence in their use of the system.
Key Features for your customers
- Check rent balance and links to payment sites
- View existing repairs history and raise new ones
- Book appointments
- Update personal details and profiling information
- Log tenancy and estate management issues
- Log complaints and complements
MORE INFORMATION?
If you want extra information about our self service app, please email uk.bids@aareon.com and we will contact you as soon as possible.