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Bernicia improve efficiencies with 360 Contractor Portal

Bernicia chose Aareon as their preferred solution provider, where the project included the implementation of the Aareon 360 Contractor Portal.

Working Together

In July 2017, Bernicia began a review of the market in their search for a new Housing Management System and Digital Solutions to enable them to improve business efficiencies.

A key part of Bernicia’s requirements was an integrated Contractor Portal that would enable them to streamline the organisation’s repairs operation, enforcing compliance with contracts and policies, and improving the overall cost management. 

The 360 Contractor Portal supports the full repair and maintenance procurement cycle: real time order transfer, updates, variations, job completion and invoice management.

Gary Hind, Director of Business Transformation at Bernicia explains the collaboration with Aareon when it came to implementing the portal: “The 360 Contractor Portal was part of the delivery requirements for when we went live with Aareon QL, to align with our business ‘Digital by Default’ objectives.

“We had already developed a contractor management system in-house which we needed to replace quickly and efficiently with the 360 Contractor Portal. We have a good working relationship with Aareon’s development team and have a policy to try and keep things as simple as possible, which helps with the buy-in process for all concerned. We worked alongside Aareon to put forward our user journey knowledge with our in-house system to help develop the best user experience for our staff and our contractors using the portal."


About Bernicia

Based in the North East, housing association Bernicia has 550 employees managing over 14,000 properties in and around Newcastle, Berwick, Sunderland, County Durham and south east Northumberland. To find out more about Bernicia, please visit there website here.

About Aareon UK

Aareon UK are the leading supplier of Housing Management Software and Digital Solutions in the UK social housing sector. With many years of industry specific knowledge, their position as a profitable, growing and innovative organisation enables them to set the standard for business processes in the housing sector both today and into the future.

To find out more about Aareon QL Housing Management Software, please click here, or about Digital Solutions by Aareon, please click here

Alternatively, please contact our Business Development Managers in the Contact Us box below, for a quick discussion or to book a demonstration.

Download Bernicia Case Study

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