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New Housing Management Solution for NWLDC

North West Leicestershire District Council (NWLDC) has ambitious plans to modernize service delivery and embrace the opportunities offered through the adoption of digital technologies many of which are becoming prevalent in customers’ homes.

The Council owns and manages approximately 4,200 rented homes in semi-rural locations throughout the district.

The housing service headed by Chris Lambert undertook a review of its primary systems in mid 2017 to consider if the existing systems would support the wider Council digital engagement ambition. The review, led by Alysium Consulting and involving both managers and front line staff from the housing service concluded that new systems would be required to provision the digital foundations upon which the service could deliver improved efficiency and enhanced customer services.

NWLDC was seeking a complete business solution that would increase operational efficiency, reduce the time and cost of service delivery and significantly improve business performance. The solution should enable an exchange between all parties involved, providing end- to- end integration of the customers, employees and business partners.

Enabling NWLDC staff to become agile and deliver the same level of service anywhere, removing the need for paperwork and painstaking preparation, allowing staff to answer the unexpected question, handle a “spontaneous” appointment and managing dispersed communities through technology.

Although traditional face-to-face meetings will always have their place, meetings for the mobile generation are turning towards online meetings, video conferencing as the most logical choice, allowing a more collaborative working style.

NWLDC understand that the millennial generation is becoming increasingly more important. For this generation, using smartphones and tablets to chat via video is perfectly natural and they are strong advocates of mobile working, in particular the use of apps to provide instantly accessible opportunities to manage their daily lives.

Following a thorough evaluation process that saw all of the mainstream housing system providers put forward their solutions and through the process of proposal review, presentations and site visits, NWLDC selected Aareon as the preferred supplier. The chosen Aareon solution will give NWLDC a fully integrated Housing Management System, Choice Based Lettings, CRM, Asset Management, Mobile Working and Customer Self-Service App and Portal.

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