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Case Study

Loreburn Housing Group - HomeMaster

Loreburn wanted a modern SaaS Housing Management system which would not only improve operations, but would also support a pivot to agile working.

Having reviewed the market, HomeMaster became its clear choice.

After an implementation that took just 6 months, Loreburn opened up estimated savings of £250,000

Incredible Outcomes

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£250,000 saving

Estimated from the switch to HomeMaster combined with the implementation of the hub, home, and roam model.
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Replacing 5 systems

Deploying HomeMaster has allowed LHA to eliminate 5 other systems - such as an arrears tool and electronic document management system - as the capability is all within HomeMaster.

Simplifying staff user experience and IT system management.  
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Better, pro-active reporting

HomeMaster allows Loreburn to manage services more effectively by better monitoring internal Key Performance Indicators and alerting staff if certain parameters are not met, and action needs taking.
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First-time tenant resolution

There's now a simple  360 view of tenants  (anything from maintenance works orders to rent arrears) so staff can take a customer-centred approach, and better achieve resolutions at the first point of contact
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HomeMaster ticked so many boxes that I was keen to have a look at it....

Not only was it the most cost-effective of all the products we had demonstrated, it was also the most impressive.”



Gary Alison

Director of Property & Development

Business Challenge

Loreburn Housing Association (LHA) owns and manages over 2,750 properties in Dumfries & Galloway.

As early as 2017, Loreburn made the strategic decision to move to an agile working environment. However its existing housing management solution would seriously prohibit this. When Gary Alison, as Director of Finance and Corporate Services, was appointed in 2019, the IT & digital strategy ambitions required Loreburn to reconsider its existing system. 

 

Why HomeMaster?

HomeMaster offered a single fully-integrated housing and finance management solution. It had been developed by housing management professionals for housing management professionals.

Prior to signing the contract, the HomeMaster team demonstrated the product to all staff at Loreburn as the executive team were keen to achieve universal staff buy-in. 

Not only did they demonstrate the ease of use and robustness of the cloud solution, but they also allowed Loreburn staff to ask questions and clearly define their requirements - 95% of their requirements could be achieved on implementation, with the remaining 5% developed soon afterwards.

 

“It was an easy decision to purchase HomeMaster. It sounds too good to be true, but it really is true.
I can’t speak highly enough of HomeMaster and the team behind it.”

– Gary Alison

 

Implementation Experience

Prior to implementation Loreburn completed a data cleansing and reformatting exercise so all data could be brought in to HomeMaster in a consistent format from a range of disparate systems. The contract was signed in November 2020, and after the data was cleansed, implementation started in earnest in late January 2021. The system went live on 5th July 2021.

“To achieve this in effectively five months is phenomenal. Typically, I would expect it to take 12-18 months and tie up an IT project team as well.”
-Gary Alison

Incredible Outcomes

  • Cost savings: Estimated to be £250,000 from the switch to HomeMaster combined with the implementation of the hub, home, and roam model. 
  • Improving first-time resolution: The HomeMaster system allows staff to more easily see a 360 view of tenants, and the bigger picture (for example, anything from maintenance works orders to rent arrears) - so staff can take a customer-centred approach, and better achieve resolutions
  • System consolidation: Deploying HomeMaster has allowed LHA to eliminate 5 other systems - such as an arrears tool and electronic document management system - as the capability is all within HomeMaster
  • Better, pro-active reporting: HomeMaster allows Loreburn to manage services more effectively by better monitoring internal Key Performance Indicators and alerting staff if certain parameters are not met, and action needs taking.
  • Better resource deployment:
    “Real-time data is available in several formats: the HomeMaster dashboard, quick access tiles, and  reports. This means that all processes are clear and transparent, allowing greater clarity and more objective decision-making. Rather than relying on anecdotal or inaccurate information. This means as an Executive Team we can deploy resources more efficiently, helping to reshape the organisation to deliver a better service”. 
    - Gary Alison
 

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