My Home.

Our digital self-service solution enables 24 hour-a-day, 365 days a year access for tenants to the information they need and empowers landlords with unparalleled access to their tenants.

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Benefits.

Designed to adapt to your unique needs, My Home provides a wide range of customisation and personalisation options, ensuring a tailored experience for every customer.
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Empower tenants

Providing tenants with critical information at their fingertips. Allow them to see tenancy details, view upcoming and historic rent payments, and self-report property repairs.
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Cost savings and efficiencies

Giving your tenants self-service tools reduces their reliance on your staff for mundane tasks, and allows you to free up resources for higher priority activities.
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Enhanced tenant satisfaction

Give your tenants more options in managing their service, leading to a better customer experience and satisfaction.

Key features.

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Rent management

Rent statements, current balance and ability to pay rent online.
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Managing repairs

Ability to report, cancel or view repairs. This can be integrated with repair pickers and appointment scheduling.
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Tenant self-management

Self management of tenant and other occupier details, including contact details and paper free settings.
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Digital documents

View all documents relating to tenancy and property and send documents securely with ease.
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Customisation

Almost everything, including templates and functionality, can be customised to reflect your brand and specific requirements.
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“My Home offers convenient, accessible and cost-effective services, freeing up staff time to focus on our more vulnerable tenants. At 91%, tenant engagement is at an all time high”

Karen Barry, Director of Housing

East Lothian Housing Association

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Manage

Efficient day-to-day management, Strategic year-to-year planning

System of record for all your primary processes

All the core records, activities and intelligent automation you need to control your business, in a single unified platform. 
  • Financial management
  • Property management
  • Contract management
  • Tenant Management
  • Compliance & Regulatory management
  • Process Optimisation
  • Cloud & Outsourcing
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Pay

Integrated payments

Solutions covering your full set of payment needs

Enabling automatic rent payment reconciliation between your bank account and Housing Managment System, digital invoicing and arrears management, and more.
  • Bank payment reconciliation
  • Card and cash payments
  • Arrears management
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Sustain

Plan for a sustainable future

Maintenance and sustainability planning

Practical business solutions that help you improve the durability of your buildings and assets, meet your energy efficiency goals and obligations, and provide safe living spaces for your customers.
  • Planned Maintenance
  • Compliance
  • Void Management
  • Contractor and Field Management
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Engage

Turn every interaction into an experience

Omni-channel service management

Use self-service and the power of the community to provide simple intuitive user experiences that enable prospects, customers, suppliers and your own employees in the field to take independent action.
  • Customer Engagement
  • Supplier Engagement
  • Mobile Workforce Engagement
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Connect

Making your world a lot bigger

Open ecosystem and partner network

Open up the property management ecosystem and enjoy a world of innovation and choice from our constantly growing community of trusted innovation partners. Use prebuilt integrations to build your own ecosystem for the future.
  • API Ecosystem
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