Agentic AI
Aidenn
Repairs & Maintenance
Aidenn drives efficiency into your repairs department so you can build more meaningful connections with your customers and deliver value with every interaction.
Our AI-powered complete repairs diagnostic and triage solution designed to effectively manage repairs and maintenance, reduce costs, and enhance service quality across all interactions.
Diagnose Early. Dispatch Less. Deliver Tenant Satisfaction.
AI Diagnostics
Smart AI-powered system diagnoses issues and provides automated solutions.
- AI first-stage triage
- 200 languages
- Property and weather information
- User manuals, videos and computer vision
- White-label and download-free
Video triage
Real-time video diagnostics with expert guidance and support.
- Pick up times of 30 seconds
- White-label app and call environment
- Instant translation and captions
- In-call AI for assisted diagnostics
- Draw on screen, image capture and more
Workflows
Route information and reports for follow on dispatch.
- Rule-based workflows for follow-on dispatch
- PDF reporting with part recommendations
- Webhooks and Open API
- Easily integrated with other systems
- After call-chat and reconnection
What our customers achieved
Pobl Housing
- Solved 37% of heating issues remotely
- Tenants got fast repairs responses - the average wait for a video chat with an engineer was 40 seconds
- 79% of emergency cases de-escalated
- Gross savings of £6,030 over 100 repairs
- Resident feedback of 4.6/5
Moat Homes
- Resolved 18% of repairs remotely
- 85% of issues reported as an emergency could be downgraded through remote triage
- Approx £8,795 net saving with potential net savings of
approximately £380K over 22,000 homes if fully rolled out and adopted*. - Carbon reduction of 166kg, with a potential for 6,488 Kg
Plus Dane Housing
- Remote issue resolution of 73% - 51.9% temporarily diagnosed or resolved, with 21% permanently
- Resident feedback was 4.5/5
- 30% of heating issues resolved
- Carbon reduction of 74.6Kg