Moat Homes - Aidenn Repairs
In 2023 Help me Fix took part in a pilot in partnership with Moat Homes and Morgan Sindall Plc. to assess the impact of introducing video triage into the traditional repairs processes at a Housing Provider working in partnership with a Tier 1 contractor.
Between October and December, Aareon's turnkey video triage solution was trailed for Plumbing and Electrical repairs with these two organisations in over 22,000 homes to improve the traditional repairs process using digital transformation.
18% repairs resolved remotely
Video triage temporarily resolved or diagnosing 66% of issues and permanently or temporarily resolved 18%
of issues
4.6 out of 5
Residents love the Aidenn Repairs app, scoring it 4.6 out of 5 in their feedback
166 Kg carbon reduction
Less engineer travel, reduced the repairs team's carbon footprint
85% of emergencies de-escalated
Over 85% of issues reported as an emergency were downgraded once triaged, enhancing operational efficiency, and assisting with workforce management.
“Using this app should be used across social housing as in my opinion, it saves time. It save money for the housing association”
“Brilliant service only issue was Internet
connection but once he had seen problem,
we continued over chat”
“Quick, easy and now hopefully don’t have to take more time off of work because he knows what the problem is and what part to get”