Aareon, Europe’s trusted provider of digital property solutions, is delighted to announce the acquisition of Help me Fix, a market-leading AI-native platform for repair diagnostics and video triage in the UK.
This strategic acquisition enhances Aareon’s AI offering with a proven AI assistant that combines agentic intelligence and real-time video diagnostics. Aidenn enables housing providers to resolve repairs faster, reduce environmental impact, and improve tenant satisfaction – across the social housing, private residential, and homebuilding sectors.
Ettan Bazil, CEO and Founder of Help me Fix, explains:
"Joining the Aareon Group marks an exciting new chapter for the business. Aareon’s scale, vision and deep sector expertise make it the ideal partner to take our solutions to the next level, creating exciting possibilities - for our customers, for the housing sector and for how the entire industry approaches repairs and resident engagement.”
Rachael Baig, UK Managing Director of Aareon, emphasises:
“We’re pleased to welcome Help me Fix as part of our growth story, adding to our expanding suite of solutions. By embedding AI diagnostics and video triage into our products, we’re reinforcing our commitment to supporting housing providers’ efforts to optimise resources, improve service delivery, and place tenants at the heart of every interaction.”
About Help me Fix:
Help me Fix, the company behind Aidenn, offers an AI native asset maintenance diagnostic and triage solution powered by deep industry expertise and proprietary data, as well as AI-enabled video triage and remote network engineers. Help me Fix drives efficiency into property repairs across the housing, construction and insurance sectors and supports 0.25M units across the UK.
About Aareon:
Aareon is Europe’s trusted provider of SaaS solutions for the property industry, leading the charge towards a digital future.
Passionately committed to connecting people, process, and property, Aareon’s Property Management System, powered by smart software solutions, promotes efficient property management and maintenance, enabling superior digital experiences for everyone involved. In our continuous pursuit of innovation, Aareon remains the industry’s reliable partner, inspiring positive change for sustainable spaces for all.
